About Small Victories Wellness: Small Victories Wellness is a group psychotherapy practice that provides mental health treatment and support to clients throughout the state of Connecticut. We currently have teams in three (3) regions of the state including Middletown, Windham, and Fairfield. We believe in creating an affirming and supportive culture for our clients and employees. Our mission is to provide compassionate, affirming, and high-quality mental health care to clients throughout the state. We strive to do our part in making wellness accessible and inclusive. We are a warm, dynamic, and collaborative team who values building community and helping improve the health and wellness of our communities. 

Our Values: Small Victories Wellness lives by values that guide who we are as a team and how we present to our communities. We are very intentional in only hiring staff that are in alignment with our team values which are courage, inclusion, excellence, and community. All members of our team identify as racial justice allied and LGBTQIA affirming. 

Job Summary:  

Join our team to ensure smooth and accurate billing operations for a growing wellness practice. Responsibilities include verifying insurance benefits, submitting claims, resolving denials, posting payments, and assisting clients with billing inquiries. Ideal candidates have 1–2 years of health insurance billing experience, strong organizational skills, and excellent communication abilities. Full-time, Monday–Friday, 100% remote. 

This position perfect for you if you’re: 

• Excited by the mission and values of Small Victories Wellness (Our Values — Small Victories Wellness Services) 

• Appreciative of color coding and spreadsheets deep down in your soul. 

• Energized by helping others in a team and contributing to the growth of Small Victories. 

• Social justice oriented and committed to continued anti-racism work and being affirming of the LGBTQ+ community. 

• Creative, engaged in doing good work, and eager to improve systems and find solutions when bumps in our systems emerge. 

• Someone who has good customer service skills. We truly care about supporting our clients! 

• Someone who looks for answers independently before asking for help, a problem solver! 

• Someone who’s organized. 

• Able to take direct and constructive feedback and run with it. 

Billing Assistant Key Job Responsibilities: 

• Timely verification of insurance benefits for new and established clients. 

• Partner with clients to understand their insurance coverage and benefits in a compassionate and easy-to-understand communication style. 

• Submit claims electronically. 

• Investigate and contest denied insurance claims. 

• Monitor and work diligently to collect client balances. 

• Inspect and resolve insurance adjustments.  

• Collaborate with clinical and administrative teams to coordinate high-quality client care and seamless billing practices. 

• Attend mandatory staff meetings and training as directed by Small Victories Wellness Services. 

To be successful in this role, these are the Required Skills & Abilities that our new Billing Assistant will have:  

• Punctuality and reliable attendance 

• Excellent collaboration skills 

• Strong desire to support the Small Victories team members 

• Understanding of medical/counseling insurance policies and local coverage determinations, how in and out of network benefits work 

• Customer Service  

• Excellent organizational skills  

• Communication skills: verbal and written skills  

• Client service-focused attitude; business etiquette   

• Independent problem-solving  

• Active listening  

• Organization and time management skills  

• Ability to prioritize tasks  

• Excellent follow-through  

• Flexibility, adaptability, and resilience  

• High attention to detail   

• Knowledge of medical and billing terminology  

• Working knowledge and understanding of applicable HIPAA regulations   

• Technology Skills: Experience with Microsoft Word, Excel, Google Suite, and Electronic Medical Records (EMR), Office Ally, and/or a similar claims processing program.  

Preferred Education and Experience: 

• High School graduate or equivalent required. 

• 1 – 2 years of health insurance billing experience required. 

• 1 year of experience with customer service via phone and email is required.  

• Experience in psychology/psychiatry billing preferred.   

• Exposure to Electronic Medical Record systems preferred. 

Compensation and Benefits: 

• Hourly Rate: $22.00 – 25.00 

• Thirty (40) hours per week, hourly wage 

• Health Insurance and Supplemental Benefits (including dental, vision, and life) 

• 401k with employer match 

• Two (2) weeks Paid Time Off 

• Ten (10) Paid Holidays 

• Options to flex time upon supervisor approval